Customer Support Center
Need a hand? Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Get help with verification checks, payment enquiries, deposits and withdrawals, or assistance setting deposit limits and self-exclusion. We aim to resolve most enquiries quickly and will direct you to authorised account teams, payments or security staff, or our responsible gambling centre when needed. Use the channels below for fast replies and clear guidance.
| Department | Contact |
|---|---|
| Customer support | [email protected], Live chat and email. Chat replies usually within minutes; email within a few hours. |
| General enquiries | [email protected], for account and compliance enquiries. Typical email reply within 24 hours. |
| Affiliate enquiries | [email protected], partnership team. Allow up to 48 hours for a reply. |
| Phone | +44 20 3589 4721, for urgent account issues. Lines monitored during working hours. |
| Working hours | Mon-Fri, 09:00-21:00; Sat-Sun, 10:00-18:00. |
Support via Email
Email is our preferred contact method for detailed requests, account issues or cases that require documents or explanations. Please send enquiries to [email protected] with a clear subject line, your account username and up-to-date contact details. Including these helps us locate your record and avoid delays when verifying documents or responding to complex queries.
Contact Form
Response Time
Our support team aims to reply promptly. Most enquiries receive a response within one business day. Simple account or payment questions are usually resolved quickly, while complex issues such as KYC checks or transaction investigations may take longer depending on case details and third-party input. We’ll keep you updated on progress and expected timescales.
Feedback
We’d love to hear from you - send feedback, suggestions or ideas to help improve the site. Your comments on promotions, games, payments or anything else are read carefully by our team and used to shape updates and fixes. Please share issues or improvements via [email protected] or the on-site feedback form; every message helps us make the experience better for everyone.